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FAQs

Jorts UK β€” FAQs

Frequently Asked Questions

Shipping

How much does shipping cost?

The shipping cost varies depending on your location and the number of products purchased. Add items to your cart, proceed to checkout, and enter your address β€” the exact shipping cost will be displayed before you complete your order.

Where do you deliver?

We provide worldwide shipping.

Can an order be delivered to multiple addresses?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

Do you deliver to PO Boxes or Military APO/FPO addresses?

We accept shipping to PO Boxes. However, we are unable to ship to Military APO/FPO addresses.

How can I track my package?

Tracking information is included in your order confirmation or shipping confirmation email. If your order includes multiple items, each may have separate delivery dates and tracking information.

What should I do if my tracking number doesn’t work?

It may take 3–5 business days for tracking numbers to appear in the carrier’s system. If your order hasn’t arrived after 30 business days (domestic) or 45 business days (international), please contact our customer support.

What should I do if a package is missing?

Most deliveries arrive on time. If your tracking shows “delivered” but you haven’t received your package:

  1. Check around your delivery location, including your mailbox.
  2. Check your Order Confirmation for the tracking status.
  3. Use the tracking link to find which local carrier delivered your package.
  4. Contact your local carrier for further information.
  5. Contact our customer service if the package still can’t be found.
Is express shipping available?

Currently, we only offer the Standard Shipping method for our products.

Orders

How can I edit or cancel my order?

We start processing orders immediately after placement. Within 6 hours of placing your order, please reach us via our Contact Form if you need to make any changes.

Is there a cancellation fee?

If the order qualifies for cancellation, there is no cancellation fee.

Can I place an order over the phone?

We don’t currently offer phone assistance or place orders on behalf of customers. Please place your order directly on the website.

Promo Codes

Can I apply a promo code after my purchase is completed?

We do not support adding a discount code to an existing order. If you need to make changes, please contact our customer service.

How do I use a promo code at checkout?

Add the products you want to your cart, proceed to checkout, and enter your promo code in the designated field.

Can I use two promo codes at the same time?

Unless otherwise stated, only one promotional code can be applied per order.

Returns & Refunds

Can I return my package?

If you have any issues with your order, please contact us via our Contact Form within 7 business days of delivery. Our customer service team will help provide a replacement or refund if deemed appropriate.

There is no need to return your item under any circumstances. If you return an item without our prior request, we will not be responsible for any resulting loss or additional costs.

How can I exchange my items?

We do not currently offer exchanges. Please contact our customer service within 7 business days of delivery if you have any complaints, and we will assist with a replacement or refund if necessary.

How long do refunds and replacements take?

After we confirm via email that you qualify for a refund or replacement, we will process it within 7 business days.

  • Replacement tracking numbers will be provided within 7–10 business days after confirmation.
  • Refunds will be processed within 3–5 business days. Your payment provider determines when the refund appears in your account.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, and PayPal.

When will my card be charged?

Your card is charged as soon as your order has been successfully placed.

Why isn’t my payment being accepted?

For security reasons, your bank cannot share why a payment was declined. Please contact your bank directly or try a different payment method. If the issue persists, contact our customer support team.

I see unknown charges β€” what should I do?
  1. Check your Order Confirmation for full order details.
  2. Ask if a family member or friend placed an order using your information.
  3. Contact your bank for more details.
  4. Contact our customer service for prompt assistance.
I found something suspicious regarding my purchase β€” what should I do?

We take fraud, scamming, phishing, and spoofing seriously. Please contact our customer support team immediately if you receive any correspondence you suspect may not be from us.

How secure is my personal information?

We adhere to the highest security standards to protect your personal information. All transactions are processed through an SSL-secure checkout page. Your credit card information is encrypted and sent directly to our payment provider’s network β€” it is never stored on our servers.

Quality

What is your quality assurance process?

We collaborate with leading manufacturers who perform a thorough quality check before shipping your order. Our QA specialists evaluate each product against specific criteria, rating each component on a scale of 1 to 5. Every product must achieve a minimum score of 80 to be packaged and sent to you.

Still have questions? We’re happy to help.

Contact Us
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